Inclement Weather Policies
When do you cancel shows due to weather?
The Coterie will only cancel a performance due to inclement weather under two circumstances:
- For a school-day performance, we will cancel only if ALL the schools scheduled to attend have cancelled in-person classes for the day.
- For performances not on school days, we will cancel ONLY if Crown Center closes, which is exceedingly rare.
How will I know if you cancel a performance?
- As soon as the Box Office is notified of a cancelled performance, all ticket holders will be e-mailed, and our voicemail will be updated.
- In the event of a last-minute closure, the Box Office will attempt to contact patrons by phone as well.
- The e-mail will contain directions on how and when the Box Office will contact ticket holders about their orders.
What are my options for a cancelled performance?
If you are an individual or family:
- Per your ticketing agreement, there are no refunds.
- The Box Office will contact you with these options:
- Re-schedule your tickets to another performance of the same show.
- Re-schedule your tickets to a performance of another show in our season, at no additional cost.
- Transfer the value of the original sale to your account which may be used towards another performance, classes, or anything else The Coterie has to offer.
If you are a school or group with a scheduled field trip:
- If remaining performances of the current show have availability, you may re-schedule your field trip for later in the run.
- The funds from your field trip order may be put on account to be used towards a field trip, either later in this season or for next school year.
- If re-scheduling is not permissible for your school, Box Office staff will need verification from your building administration before offering refunds.
What if a show isn't cancelled, but I cannot attend due to the weather?
- Per your ticketing agreement, there are no refunds.
- You may call the Box Office to re-schedule your tickets for another performance at no charge.
- If you are a school, you have the same options as for cancelled performances.
